When will my item ship?
The time it takes to process an order varies. This store is run, maintained, and stocked by a single person and therefore it may take a while to get all orders out! That said, I try my best to drop order batches off at the post office at least once a week, typically over the weekend. Once a parcel has been accepted and scanned by USPS, it can take anywhere from 1-2 weeks (domestic) to 2-4 months (international) for a package to arrive. Please be patient, and remember to thank your local postal workers!
*Note: actual shipping rates may vary on account of the ongoing COVID-19 pandemic. For more information on how the pandemic may affect package delivery, please contact your local postal center.
What if I pre-ordered something?
Pre-orders will ship 1-2 weeks after stock has arrived, with estimated stock times typically noted in the item description.
*IMPORTANT* If you also purchase a non-P.O. item in the same transaction, these items will be delayed so as to ship alongside your pre-order unless you have purchased additional split postage.
I don't want this item anymore, can I still return it?
All sales are final! Please make sure that you are absolutely sure about a purchase before checking out.
Can I combine shipping with a previous order?
If the new order is not yet made, please get in touch with me if you would like to combine orders so that I can provide a free shipping voucher for the second order. Remember to write the previous order number in your order notes as well.
NOTE: Due to the nature of certain shop events (Limited pre-orders, special promos, etc) some orders cannot be combined on account of the additional time and labor involved on my part to get large volumes of orders prepared.
What if I've received damaged goods/my order never arrived?
Unfortunately, damage/misplacement during transit is a possibility. While I do my best to provide sufficient protection beforehand, including providing a tracking number, I am not responsible for the condition of packages after they have left my hands. Often times lost packages are a result of inputting an incorrect address, so please DOUBLE CHECK your information before ordering! It is also a good idea to contact your local post office, as they can sometimes re-route misplaced packages. That said, if an issue with your order does arise feel free to contact me either via email or social media and I'll see what I can do to help.
What if I receive the wrong item?
In the event that you receive the wrong package, please contact me as soon as possible. In this situation, I will work with you to refund your order or exchange the items.
Can I place a custom order of X item (Can you make me X item but with Y)?
Personalization/commissions/customization beyond artist signatures or gift messages are not available at this time.
I have more questions not covered in the FAQ!
Feel free to reach out to me via email or social media! I can be contacted from firstname.lastname@example.org or @mintybytes on twitter/instagram.